Effective Date: 22-02-2025
At Jagadamba Enterprises, we are committed to delivering your orders safely and efficiently. Please read our shipping policy to understand our process and timelines.
1. Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Time & Delivery
- Domestic Orders: Estimated delivery time is 5-10 business days.
- Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or customs processing.
3. Shipping Charges
- Domestic Shipping: Charges apply based on location and package weight.
4. Order Tracking
- A tracking number will be provided via email once your order has been dispatched.
- Customers can track their shipments through the courier’s website or tracking portal.
5. Address & Delivery Issues
- Please ensure that your shipping address is accurate when placing an order.
- We are not responsible for orders delayed or undelivered due to incorrect address details.
- If a package is returned due to an incorrect address, customers must pay additional shipping charges for reshipment.
6. Lost or Delayed Shipments
- If your package is significantly delayed or lost, please contact us at support@enigmaticenergies.com with your order details.
- We will work with the courier to resolve the issue as soon as possible.
7. Damaged or Missing Items
- If your order arrives damaged, take clear photos or videos of the package and product.
- Report any damages or missing items within 48 hours of delivery by emailing support@enigmaticenergies.com